>>> General
FAQs
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1.
Which platform do I need?
Linux is the most popular choice for speed, stability
and cost. If you need to run ASP pages, use an Access
or MS-SQL database you will need an Windows package. If
you have created application programs using ColdFusion
then you will need a ColdFusion package. |
2. Will I be able
to change and update my web pages on a regular basis?
Yes, you will be able to update your web page at any time
using FTP. There are no additional charges for updating
your web site, so you can update it as often as you want.
If you need more information on how to do this, contact
LookFaster technical support for more information. |
3. How
long does it take before my domain name is active?
Once LookFaster has received your request for the registration
or transfer of a Domain Name it takes approximately 48
hours to complete the Domain Name Registration process. |
4. What is the InterNIC
fee for domain registration?
Please see our domain registration page for domain name
pricing information |
5. What type of
server will my site be hosted on, Unix or Windows NT/2000?
LookFaster hosts web sites on both the Unix and Windows NT/2000
platforms. If you require that your site be set up specifically
on one or the other, please indicate the platform during
signup. |
6. How do I administer
email accounts?
There are 2 ways to administer your email accounts depending
on which platform you are hosted on. Please click
here for instructions. |
7.
Do you have a control panel that
I can use to manage my sites?
Yes, we do have a control panel for sites hosted with
our service. Please click
here for a demo.
NOTE: At present,
access to server management is reserved only for our system
administrators. |
8. How many domain
names can I have on one package?
LookFaster provides single domain hosting packages only. |
9.
How do I place an order?
You can use our easy online order form to set up your
LookFaster account 24 Hours per day 7 days a week or phone
a LookFaster sales representative. |
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10. What are the
terms of use and privacy statement ?
Kindly check the terms and conditions and privacy statement.
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11. Once I sign
up will I get technical support for FTP, Email, etc?
Most of the FTP and email related questions are answered
in the web tutorials section
of our support page. If you need additional help please
email the question
to us. Our support team will be more than happy to help
you. |
12.
Which mode of support do you prefer,
email or telephone?
It has been proved that email support is more effective,
because all problems are documented and can be tracked
easily. Our response time for emails is typically 5-6
business hours. |
13.
How long will it take for my
site to be set up on your servers after submitting it
through the Signup form?
It is very simple to sign up for an LookFaster account. Fill
out our online Order form and submit it. We will
notify you by email once your account is set up. |
14.
Why am I not able to see my web
site even after 10-12 hours?
If you have modified the Name Servers for your
domain or signed up for a New Domain, it will take
24-48 hours for you to be able to see your site on our
servers. The reason for this delay is that when name servers
are modified or a new domain is registered, this information
has to be propagated across the Internet before you will
be able to see the changes. |
15.
How do I transfer files to my web
site?
Files can be transferred to the web server using an FTP
program (File Transfer Protocol). You can download a program
for either the PC or Mac from our site. Cute FTP is a
shareware FTP program, available from cuteftp.com . An
FTP tutorial is available for first time users.
Microsoft FrontPage users can 'publish' their sites to
our server and should not use FTP. |
16.
Can my site be set up so that www.mydomain.com
and mydomain.com both point to the same web site?
By default www.domain.com and domain.com will point to
the same place. |
17.
Do you host international domains?
We host all domains authorized by ICANN
including all TLDs and country codes. |
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18.
What is the Incoming
POP3 Server?
mail.yourdomain.com |
19.
What is the path to perl?
#!/usr/bin/perl |
20.
What is
the path to sendmail?
/usr/sbin/sendmail |
21.
Do I get telnet access?
No, we do not provide telnet access to our servers. |
22.
Will I be able to change and update
my web pages on a regular basis?
Yes, you will be able to update your web page at any time
using FTP or FrontPage. There are no additional charges
for updating your web site, so you can update it as often
as you like. If you need more information on how to do
this, see the web tutorials
section of our support page for instructions. |
23.
How do I register a domain?
To get your own domain, you must register your domain.
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24.
Can I get a dialup account with
you?
No, we specialize in web hosting. You will need to get
dialup access through your local ISP. |
25.
Can I use both FrontPage and
FTP to upload my web site?
No, you can not use both FP and FTP. If the FrontPage
server extensions are enabled for your site then please
either only publish the web site with FrontPage or only
use FTP. If you try to use both FrontPage and FTP you
will get permission denied errors while uploading files.
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26.
Can I delete my admin user and recreate
it?
No, if you delete your admin user you will no longer have
access to your web site and we will have to delete and
recreate the whole site. Please make sure that you do
not delete the admin user for your site. |
27.
Are there any other fees I need to be aware of relating
to Domain Name registrations?
Additional fees will be required in the following circumstances
only:
a) Change
of registrant: If you want to change
the ownership of a domain to another person or company,
there is a one time fee of $30CDN or $20US.
b) Dead email address
for administrative contact: This is the most
important link to maintain the ownership of your domain.
Request for any change to the domain will be verified
by sending email to the administrative contact person.
For any reason we need to change this email address and
you can not verify from the current email address, you
need to fax us two pieces of identification. This manual
process takes time and we charge $30CDN or $20US.
c) Creating Name Server:
You can have your own name servers for your domain.
We can register and maintain your name server for you.
For example: your name servers will be like these: ns1.yourdomain.com
and ns2.yourdomain.com with two unique dedicated IP addresses.
The charge for this service is $80CDN or $60US per
year. If you provide your own IP addresses the cost
will be half of that. Name servers can be created only
for .com and .net domains.
d) Expired domain:
If you fail to renew a domain before the expiry date,
still you can renew that domain by paying additional fees.
For the Domain Expiration Procedure Click
here.
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28.
How many options do I have to make payments?
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We accept payment
by following methods:
1) Online banking: The
way you pay your utility bills, credit card bills etc.,
you may do it exactly the same way. You need to select
"LookFaster Corporation"
as payee and your account number can be found by going
to the "Members" page
on www.LookFaster.com.
We are listed with all the
major canadian banks and Credit Unions
2) Credit cards:
We accept VISA, MasterCard and American Express.
3) PayPal:
NOTE: We are not accepting any payment VIA Paypal as we are updating our systems. This mode of payment will available by first week of August 2006. We apologize for any inconvenience.
4) Cheque, Money Order
or Draft: You may send your payment in the
form of Cheque, Money Order or Draft by mail or courier.
Please make those payable to "LookFaster
Corporation" and make sure you write the
account number in the remarks area.
6) Western Union or MoneyGram:
If you are sending payment from outside Canada you may
use these methods. Please contact us (accounting@LookFaster.com)
for more information. |
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